To request a withdrawal, verify your account and navigate to the wallet section. Choose an available payout method, enter the required details, and submit the request. We review each withdrawal for compliance with verification and anti-fraud policies before processing payments. Typical steps include confirming identity documents and ensuring any bonus wagering conditions are met. Processing times depend on the selected method. E-wallets and crypto withdrawals are often the fastest, while bank transfers may take additional business days. We notify you at key stages of the withdrawal process so you can track progress.
If there are discrepancies or additional verification is required, our team will contact you with clear instructions to resolve the matter promptly.
We set minimum and maximum withdrawal limits that vary by method. For currency and method-specific caps, consult the withdrawal interface which displays current limits and estimated processing times. We aim to process internal approval quickly, but external payment rails may add additional time. If a large payout is requested, we may process funds in stages or request additional verification to ensure regulatory compliance and safeguard against fraud. We notify players in advance if such steps are necessary.
| Method | Typical Processing Time | Notes |
|---|---|---|
| E-wallet | Instant to 24 hours | Fastest for withdrawals |
| Cryptocurrency | Instant to 60 minutes | Subject to network confirmations |
| Bank Transfer | 1-5 business days | May require bank processing |
We process payout requests in the order received and keep players informed. For urgent matters, contact support for guidance and possible options.
Complete verification early to enjoy faster withdrawals and preferred payment routes.
We require identity and sometimes address verification before processing withdrawals to protect players and meet compliance standards. Documents such as a government ID and proof of address typically suffice. Our verification portal ensures secure uploads and prompt review so you can withdraw funds with minimal delay once approved. Occasionally additional documentation may be requested for larger withdrawals or for certain payment methods. We communicate requirements clearly and assist with the verification process to facilitate a smooth payout experience.
Please ensure your account details match your verification documents to avoid processing delays. Our verification team works to resolve outstanding items quickly and securely.
We compiled common questions related to withdrawals including timelines, fee structures, and method availability. Many issues are resolved by ensuring verification completed and by choosing supported payment methods. If you experience an unexpected delay, our support team can provide a status update and indicate any outstanding requirements. We strive to minimize fees and provide transparent information about any external charges that may apply through payment providers. Any such charges are displayed before you confirm a withdrawal.
If your withdrawal is declined for verification reasons, follow the instructions provided by support to resolve the issue. We process re-submitted requests promptly after verification is complete.
We strive not to charge withdrawal fees; however, third-party payment providers or banks may apply fees which are disclosed during the request process.
Withdrawals can be pending due to verification checks, anti-fraud reviews, or payment rail processing. Check your account messages for any required actions.
Typically no. If you need to change the method, contact support immediately and we will advise if cancellation and resubmission is possible.
Government-issued photo ID and proof of address are commonly requested. Specific requirements are provided in the verification flow.
